>>Eliminate
Unacceptable Employee Performance Now!
Information
CD
Dealing
With Unacceptable Employee Performance
Info
CD!
The Dealing
Effectively With Unacceptable Employee Behavior
Info CD is Myra Golden’s answer to the
Call
Center
supervisor’s cry for help.
Call
Center supervisors throughout North America struggle
with Agent attendance issues, understanding
their Generation X talent, addressing
unacceptable behavior, and coaching to improve
performance, while at the same time working
relentlessly to deliver service levels that please
customers and senior management alike.
And they
try to do ALL of this without working themselves into a
frazzle. Call center managers and supervisors have it
tough, without a doubt, but they're also painfully aware
of the urgent need to take matters into their own hands.
The
Dealing Effectively With Unacceptable Employee
Behavior Info CD was designed to address the
specific day-to-day reality of unending “people”
challenges that call center leaders face, and it offers
a set of real, not impossible, solutions to the problems
of supervising, coaching, and progressive disciplining.
Pointedly,
pragmatically, and without a hint of fluff,
Myra
explains exactly, step-by-step, how to address the many
tough situations call center leaders face everyday with
their employees.
Myra
will take you behind the scenes and reveal what every
supervisor needs to know to address unacceptable
performance. For example:
·
Approach employees about problem behavior
in such a way that minimizes hostility and defensiveness
and maintains esteem
·
Coach to redirect performance and set
crystal clear expectations
·
Give constructive feedback with much more
ease
·
Get employees to be accountable for their
own performance management
·
Document disciplinary action so you are
prepared if dismissal becomes necessary
Your
Info CD includes:
-
A
90-minute live Dealing
With Unacceptable Employee Performance
teleseminar
-
A 90-minute live Understanding
Generation X teleseminar
-
Myra Golden’s famous 7 Steps for Addressing
Unacceptable Performance dialogue script
-
A Checklist for Progressive Discipline & Firing
-
Outlines for Holding the Corrective Meeting &
Follow-Up Meeting (When performance does not
improve)
-
Using the Skills of Lawyers in Coaching Situations
article
-
What Agents Really Need to Stay Motivated article
Informational
CD $149 Item # 809
This
week only just $98! That's a savings of $51!
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Now
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Video
I
was very pleased with Myra' presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I
can't wait for Monday!
Tim
O'Laughlin
The
Coca-Cola Company
You're invited to
subscribe to Myra Golden's weekly customer
service newsletter, designed for those who oversee
customer service operations and frontline service
professionals who want to build loyal relationships with
customers and restore customer confidence in the company
after service failures.
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series. We'll send you a link to view your free
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your team!
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just want to take a moment to "thank you" for
your very valuable Tuesday Morning e-mail newsletter.
Our Customer Satisfaction Department finds it extremely
valuable and helpful in our mission to satisfy customers
every day. We also share the many great ideas and tips
for handling customer complaints with our franchise
owners. Thank you again... we hope we can continue to
look forward to Tuesday Morning for a long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
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