>>Customer
Service & Call Center Resources
All
Books & CDs 50% Through August 31st!!!
All orders are securely processed on the Myra Golden
Company website.
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Myra's
Best-selling book: BEYOND WOW
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The
explosive ideas in this book will help you go
beyond the WOW experience to build a profitable
base of customers, quickly regain customer
goodwill after service mishaps, and even win
back customers! Also available in ebook format.
Buy
now! : More
Info...: Buy
ebook format
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| COMPLAINT
HANDLING TRAINING SYSTEM |
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Everything
You Need for a Total Complaint Handling Training
Get your
training materials now and equip your employees
to deal with difficult customers with diplomacy
and tact, say "no" without causing
resentment, respond to negotiation ploys, and
resolve problems without giving away the store.
What's
Included:
Training system includes speaker's notes,
downloadable participant workbook, PowerPoint
slide presentation, and 30 day access to Myra's
video library.
Read
training outline and order.
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| E-BOOKS
& EBOOKLETS |
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Explore
our knowledge bank of topics ranging from
motivating CSRs to writing complaint response
letters that bring customers back after any
service mishap. This is also where you'll find
our Customer Recovery Guidebook. This
Guidebook includes the complete philosophy
and content of our flagship seminar, Beyond
WOW Complaint Resolution PLUS
7 short-segment videos right in the eBook!
Many of our clients use this Guidebook to design
in-house training for customer service
representatives and most report that this
Guidebook pays for itself within days of reading!
Explore
eDocument topics. |
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NIP
UNACCEPTABLE PERFORMANCE IN THE BUD!
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The
Dealing Effectively With Unacceptable
Employee Behavior Info CD was designed to
address the specific day-to-day reality of
unending “people” challenges that call
center leaders face, and it offers a set of
real, not impossible, solutions to the problems
of supervising, coaching, and progressive
disciplining.
Pointedly,
pragmatically, and without a hint of fluff,
Myra
explains exactly, step-by-step, how to address
the many tough situations call center leaders
face everyday with their employees. Learn
more.
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A
Best Seller
- Myra's Call Monitoring Webinar Recording
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In
addition to the video recording of the webinar,
you and your team will have access to the same
value-added materials that were available for
the live session, such as:
- Printable
Slide Presentation
- Packet of
sample monitoring forms
Read
the webinar outline and order right here.
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UNDERSTAND
GEN X & GEN Y
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If
you have had challenges understanding, managing,
or motivating your Generation X (1965-1976)
and Generation Y (1980 or later)
employees, you’re not alone. Few managers are
naturally endowed with the specific skills,
strategies, and smarts it takes to manage and
motivate these young, unique, complex, and talented
generations.
Audio
recording include the entire live webinar (in
audio only) delivered by Myra Golden plus the
webinar handouts and Myra's PowerPoint slide
presentation.
Read
program outline and buy.
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MANAGEMENT
FOR DIMWITS
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A
satirical look at what it takes to be the boss.
This hilarious, tongue-in-cheek "how
to" book explores management techniques
that reveal what REALLY goes on in corporate
America. Anyone who's ever had a lousy boss (and
who hasn’t?) will enjoy sections on:
motivating by fear, inspiring employees with
glossy posters and ironic slogans, sabotaging
co-workers using blind-copy emails, and much,
much more! Buy
now
More
Info...
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Free
Customer
Service eNewsletter
Sign-up
Now and Get a Free Dealing with Difficult Customers
Video
I
was very pleased with Myra' presentation, but even more so, I
was left with a sense of new energy and desire to put her
recommendations to use. I can't wait for
Monday!
Tim
O'Laughlin
The
Coca-Cola Company
You're invited to subscribe to
Myra Golden's Tuesday Morning, a weekly customer
service newsletter for those who oversee customer service operations and
frontline service professionals who want to build loyal
relationships with customers and restore customer confidence
in the company after service failures.
Sign up now and get 6 free
videos from Myra's Dealing with Difficult Customers series.
We'll send you a link to view your free downloads the moment
you sign up. These videos can be viewed as many times as you
like and even shared with your team!
I
just want to take a moment to "thank you" for your
very valuable Tuesday Morning e-mail newsletter. Our Customer
Satisfaction Department finds it extremely valuable and
helpful in our mission to satisfy customers every day. We also
share the many great ideas and tips for handling customer
complaints with our franchise owners. Thank you again... we
hope we can continue to look forward to Tuesday Morning for a
long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
Sign-Up
Now
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