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Meet
Myra
Myra
Golden is a highly sought-after speaker and one of
America’s most recognized experts on customer service.
She has become internationally renowned for her
energizing delivery of hard-hitting advice that leads to
dramatic and immediate changes in attitudes and
behavior.
An
author, online columnist, video producer, and
motivational speaker, Myra has been called “the
powerhouse driving customer service improvement within
many of the world’s best-known brands.” Myra has
designed and produced customer service programs for such
clients as Verizon Business, McDonald’s, Coca-Cola,
National Car Rental, Michelin Tires, and Frito-Lay.
In
2001 Myra gained national prominence when she began
teaching a customer service transformation system that
helps service professionals create warm experiences,
surprise and delight customers, and completely restore
customer confidence after any service failure.
Over 90% of the organizations using Myra’s system
realize measurable improvements in customer retention
rates, customer satisfaction levels, and document
drastic reductions in the amount of money it takes to
resolve customer problems.
Myra
is the former global head of Consumer Affairs for
Thrifty Rent-A-Car System, where she led a strategic
team that regained the goodwill of unhappy customers and
she worked with the company’s loyalty program to
create value for the most frequent customers. It was
this position that taught Myra the
bottom-line value of restoring customer confidence after
service mishaps.
She has
a Bachelor of Arts in Psychology and a Master of Human
Relations. Myra’s psychology background has uniquely
positioned her to develop critically acclaimed programs
for dealing with difficult customers and understanding
the psychology of recovery.
Myra
is Author & Creator Of:
-
Handle
Difficult Customers Like a Diplomat, the famous
webinar that has taught thousands of service
professionals how to get any angry customer to back
down and quickly regain customer goodwill. Myra
presents this webinar live monthly at
TameDifficultCustomers.Com.
-
The
Golden Method, a multi-media, on-demand video
course. This course is used by such companies
as Brachs, Kawasaki Motors Corp, Hasbro, and
other awesome companies.
-
Co
author of Beyond WOW with Dr. Jeffrey Magee.
-
Founded
an E-Learning company (CallCenterWebinars.Com) that
now provides annual training for supervisors and
managers in many of the nation's Fortune 500
companies.
-
Designer
of the Scotts- Miracle Gro Customer Service New Hire
Training - both the classroom and the multi-media
online video training.
-
My,
My...It's Generation Y, a highly requested
informative professional development event that is
helping Boomers better understand, motivate,
manage, and retain the under 30 workforce.
-
More
than 200 articles geared helping organizations
build, repair, and strengthen customer
relationships.
-
TotalCustomerServcieTraining.Com
- an educational website where executives in contact
centers pose hard-hitting questions and Myra
responds with on-target answers.
Learn
more about Myra Golden by visiting http://www.MyraGolden.Com
This
was the absolute best customer service workshop I have
ever been to.
Peggy
Mathews
Branch
Manager
Warner
Public Library
I
appreciated all the pre-work you did to learn about
McDonald's training and operational procedures. You did
a great job of customizing your training to meet our
specific needs. Also, it appeared as though the entire
group was completely engaged and thoroughly enjoyed the
training.
Beth
Vickers
Director, McDonald's Customer
Satisfaction Department
I
was very pleased with Myra's presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I can't wait for Monday.
Tim
O'Laughlin
The
Coca-Cola Company
Customer
service speaker Customer
service newsletter Online
seminars for call centers Customer
Service Free Articles Myra
Golden
Free Customer Service Tip of the Month Video
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is a public service site sponsored by Myra
Golden Seminars.
