|
>>Employee
dress code issues
I
had an employee wear a sweat suit to work recently and
when I confronted her about it she immediately became
defensive stating that I hadn’t said anything to
others who wore similar attire and she attempted to
justify the outfit as “business casual”. She also
pointed out that nowhere in the Employee Manual does it
say you cannot wear sweats. She even took issue to the
fact that I called the outfit a sweat suit, stating that
it’s actually a sports suit and she was not sweating.
How do I address this even thou
g
h it’s not spelled out in our dress code?
Myra's
answer to dress
code issues.
Sometimes,
a rule is ignored or maybe even forgotten until it
becomes a problem. A company may assume a dress code and
not mention it, until an employee’s "wardrobe malfunction"
demands a reaction.
The
first thin
g
I would do here is ask 2 questions:
-
Does
the outfit break the rules?
-
Are
the rules being followed in
general?
If
the rules are being followed in
general but this person’s appearance is not in
accordance with the rules, then meet with the person and
say, “We don’t
always talk about it, because we all just know it, but
we have a dress code. Do you know about it? If not, then
I’ve made a mistake – I should have made sure you
knew.”
After
you hear the response, describe the specific item –
present or past- that doesn’t meet the dress code and
ask the person to change it.
If
the rules are not being followed
g
generally then your situation is more difficult. Why is
what other people doing okay, but this one case is not?
Ask that question before
the employee does. Then
you are ready to say, “I’ve looked at the dress code and I’ve discovered that we pay
less attention to it than we should. But your (sweat
suit) creates a particular problem for the office.”
Talk about the business reason the change is needed.
Free
Customer Service Newsletter
Sign-up
Now and Get a Free Dealing with Difficult Customers
Video
I
was very pleased with Myra' presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I
can't wait for Monday!
Tim
O'Laughlin
The
Coca-Cola Company
You're invited to
subscribe to Myra Golden's weekly customer
service newsletter, designed for those who oversee
customer service operations and frontline service
professionals who want to build loyal relationships with
customers and restore customer confidence in the company
after service failures.
Signup
Now and get 6
free videos from Myra's Dealing with Difficult Customers
series. We'll send you a link to view your free
downloads the moment you sign up. These videos can be
viewed as many times as you like and even shared with
your team!
I
just want to take a moment to "thank you" for
your very valuable Tuesday Morning e-mail newsletter.
Our Customer Satisfaction Department finds it extremely
valuable and helpful in our mission to satisfy customers
every day. We also share the many great ideas and tips
for handling customer complaints with our franchise
owners. Thank you again... we hope we can continue to
look forward to Tuesday Morning for a long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
Signup
Now
Customer
service speaker Customer
service newsletter Online
seminars for call centers Customer
Service Free Articles Myra
Golden
Free Customer Service Tip of the Month Video
Contact Us
Back to homepage
Contact Us
Totalcustomerservicetraining.com
is a public service site sponsored by Myra
Golden Seminars.
|
