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I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin The Coca-Cola Company I have never seen a more poised, polished, and passionate speaker! Cindy Hulsey, Training Manager Tulsa City-County Library
You exceeded our expectations!
Rhonda Fox District
IV Manager - Member Relations |
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Member Frequently Asked Questions
How will I be notified of upcoming events? We will email you a registration link to all live events at least 7 days prior to the event. Your seating in live webinars is always guaranteed so you can literally show up at start time and get into the webinar. You can also check the latest webinar schedule by going to http://www.CallCenterWebinars.Com. In fact, we encourage you to check the schedule often.
How many logins am I allowed with my subscription? An unlimited number of people from the purchasing organization may participate.
Where do I go for technical help for logging into live web events?
Do you make recordings of webinars available to members? If so, how soon are recordings available? We sure do. All of our live web events are recorded and typically we post the recording with handouts within 14 days of the live event. When new recordings are available, we'll email you to let you know. You can also check our homepage (http://www.mywebs.callcenterwebinars.com) for the latest recordings.
How do I access the Golden Method for Complaint Resolution Online Course. You go to http://www.mygm.goldenmethod.com. Your username and password are the same that you use to login to this site. If you need help logging in, just give us a call at 866-873-8419.
What are the technical requirements for access? To participate you simply need a high-speed Internet connection, computer speakers, and a good speaker phone. Audio from our web seminars broadcast both through your computer (when we feature live video streaming) and through your phone line (for live Q & A). And more specifically, the following is required:
Can Mac Users Attend Webinars? Yes, Macintosh® users can attend Webinars.
Will we get handouts or screen prints? Oh yes! A day or two prior to the program you will get a downloadable comprehensive workbook and we will email Myra's entire PowerPoint presentation after the broadcast.
Uh-oh...we missed our scheduled class! Not to worry, each of our webinars is offered several times a year so you can simply log-in for the next broadcast. Simply call our office at 866-873-8419 to have your registration fee applied to another date. If you need to withdraw your registration for a seminar for any reason, your fee will be applied to another Myra Golden Seminars sponsored webinar to be used within twelve months of originally scheduled webinar.
Who facilitates Call Center Webinars? Unless noted otherwise, all webinars are facilitated by Myra Golden.
Myra
is one of the customer service industry's most prominent
trainers and is nationally recognized for delivering
paradigm-shifting, measurably effective customer service
programs that position employees to build, repair, and
strengthen customer relationships. Her presentations are
hallmarked with practical easy-to-implement strategies and she
leaves audiences with the inspiration to truly make their new
ideas work. |
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I really do love your webinars, Myra. They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again. Kristy L. Bolen Manager of Customer Service Carlson Hotels Worldwide |
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