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Sample Script

 >>Sample Firing Dialogue

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Manager:  Lynn, please have a seat.

Lynn: Thank you.

Manager:  Lynn, I know that you have tried hard to succeed at your job. Nonetheless, for some months now, your attendance has not been acceptable. You come in late to work on a regular basis and you have had three unexcused absences in the last 90 days. Your tardiness and unexcused absences are unacceptable and result in slower response to our customers because when you’re not here we don’t have adequate phone coverage. We cannot retain you in this position and we must let you g o.

Lynn: You mean, I’m fired?

Manager:  Yes, that is correct. I am very sorry that this did not work out.

Lynn : I need this job. I am a sin g le mother and I have to work. Give me another chance. I deserve a second chance.

Manager:  Lynn, we have given you at least two written warnings and several verbal warnings.

Lynn: But my supervisor says my attendance has improved.

Manager:  While the frequency of tardies has decreased, the number of tardies and unexcused absences is still not acceptable. I know you have tried . . . but it’s still not working out.

Lynn: What about another shift? I have a hard time getting to work at 7:30am with three kids. How about a shift where I come in at 8:00 or 9:00 or maybe I could g o to a four day a week schedule? 

Manager: Lynn, my decision is final. We all like you here. This is truly a difficult decision for all of us. We wish you success wherever your career takes you.

 

 

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I just want to take a moment to "thank you" for your very valuable Tuesday Morning e-mail newsletter. Our Customer Satisfaction Department finds it extremely valuable and helpful in our mission to satisfy customers every day. We also share the many great ideas and tips for handling customer complaints with our franchise owners. Thank you again... we hope we can continue to look forward to Tuesday Morning for a long time to come.

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