Customer Service Articles, Dealing with Difficult Customers, Call Center Training Supervisory Training

Answers...

for your toughest customer service challenges

ť Handling difficult customers

ť Getting angry customers to back down

ť Resolving complaints without giving the store away

Supervisory & Management Help

ť Call center management best practices

ť Call monitoring when you have limited time and staff

ť Negotiating with customers like a pro

ť Understanding your Generation Y workforce

ť Eliminating unacceptable agent performance issues

FREE VIDEOS

How to Resolve Complaints Without Giving the Store Away

How to Get Long Winded Customers to Cut to the Chase

The Issue Is NOT the Issue

10 Customer Expectations in Problem Situations

The Psychology of Customer Recovery

Handling Product Liability Complaints

Imagine your next phone call is from an angry,
irate customer, and you've only got a few seconds to
gain control.

Are you 100% confident you can handle it?

If not, we've got the perfect program for you. Simply
click this link now to see what it's all about:

The Golden Method for Complaint Resolution

Free Video Tip of the Month

"Be Gumby with Your Customers"

Featuring Myra Golden -2 minutes

Help for Dealing with Difficult Customers

Imagine your next phone call is from an angry,
irate customer, and you've only got a few seconds to gain control.

Are you 100% confident you can handle it?

If not, Myra Golden has the perfect program for you...an online video training designed specifically for call center agents.

Simply click this link now to see what it's all about: http://www.handledifficultcustomers.com

Web Seminars

for Call Center Supervisors & Managers

Call Center Webinars is a division of the Myra Golden Company, the powerhouse driving annual professional development training for managers, supervisors, and frontline staff for many of the nations Fortune 500 companies.

Live webinars and webinar recordings always available. Visit the course listing now.

Customer Service Newsletter

Sign up now and we'll give you a 6-pack of Myra Golden's Dealing with Difficult Customers videos. You'll be able to download the videos immediately!

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